Delivery & Returns
Delivery and Returns
For our customers in mainland UK (England, Wales, and Scotland), please note the following:
- Delivery Areas – We deliver to mainland UK only and currently do not cover the Channel Islands.
- Delivery Service – Enjoy free 48-hour delivery via ParcelForce for all eligible items.
- Major Appliances – At this time, we do not deliver major appliances to mainland UK addresses. Such as washing appliances, large cooking appliances, dishwashers, refrigeration appliances and televisions.
- Dyson Products – Enjoy free delivery on all orders across the UK.
. Where a customer resides outside of this postcode radius we recommend contacting the store on 028 3887 0124 or wilsonrichhill@gmail.com to discuss the delivery options. Prices for all goods do not include delivery unless otherwise stated. All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders. Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed. We will gladly exchange products for "non-fault" reasons, but you will be liable for all subsequent carriage charges. All payments must be in UK Sterling.
30-Day Return Window
Under your statutory rights, you have a 30-day window to return an item if it’s not quite right. During this time, you can also cancel or adjust your order if it hasn’t been dispatched yet. Just reach out to our Customer Support team by phone or email within 30 days, and we’ll be happy to help with your return.
Return Conditions and Fees
If you decide to return an item, the following conditions and fees apply:
- Unopened, Unwanted Items – A collection fee of £15 plus VAT applies if you’re returning an item that’s unwanted, unopened and in good condition.
- Opened Items – Items that have been opened but can no longer be sold as new may incur a restocking fee of up to 25% of the item’s cost. If items are returned with significant damage occurring after delivery, customers may be responsible for the product’s full cost.
- Original Packaging – Items must be returned in their original packaging.
Damaged, Defective, Or Incorrect Items
If your item arrives damaged, defective, or is incorrect, please notify us within 48 hours of delivery to qualify for a free return. Our Customer Support team will guide you through the return, replacement, or refund process.
How to Start a Return
To start a return, contact Customer Support by phone or email and include your order details. We’ll assist you with the return and, if applicable, arrange for collection and notify you of any related fees.
Processing Your Refund
Refunds are typically processed within 3-5 working days of receiving your return and will be issued to the original payment method. Collection fees and any restocking fees, where applicable, will be deducted from the refund amount.
Delivery Timescales
Wilson Electrical will deliver all purchased goods within a window of 3 days. Wilson Electrical will contact all customers immediately after a sale has been made to confirm the delivery details.
